Effective Date: 01 August 2025

Welcome to TrulyGroup, the parent company of TrulyBlue and TrulyHealth. This Privacy Policy explains how we collect, use, and protect your information when you use our websites and services, including but not limited to https://www.trulygroup.co.za.

By accessing or using the Service, you agree to the collection and use of your information in accordance with this policy. This Privacy Policy should be read in conjunction with our Terms and Conditions.

1. Introduction

TrulyGroup (“us”, “we”, or “our”) operates TrulyBlue.co.za, TrulyHealth.co.za, and other affiliated services (collectively referred to as the “Service”).

This Privacy Policy governs your use of the Service and describes:

• What data we collect,
• How we use it,
• Who we share it with,
• Your rights and choices, and
• How we protect your data.

2. Definitions

• Service refers to the website TrulyBlue.co.za, operated by TrulyGroup.
• Personal Data means information about a living individual who can be identified from it.
• Usage Data is data collected automatically, such as page visits and IP addresses.
• Cookies are small text files stored on your device to enhance your browsing experience.
• Data Controller means the entity that determines how and why your personal data is processed — in this case, TrulyGroup.
• Data Processor (or Service Provider) is a party that processes data on behalf of the Data Controller.
• Data Subject is the individual whose Personal Data is being processed.
• User refers to you — the individual using the Service.

3. Information Collection and Use

We collect several types of data to provide and improve our Service, including:

4. Types of Data Collected

Personal Data

This includes:

• Name and surname
• Email address
• Phone number
• Physical address (including city, province, ZIP/postal code, and country)
• Additional details you voluntarily provide (see “Other Data”)

We may use this data to contact you with marketing materials, which you can opt out of at any time.

Usage Data

This may include:

• IP address
• Browser type and version
• Pages visited and time spent
• Device identifiers
• Operating system
• Date/time of access

Location Data

With your consent, we may collect geolocation data for service optimization. You can disable location access via your device settings.

Tracking Cookies Data

We use cookies and similar technologies for:

• Session management
• Remembering preferences
• Security
• Advertising and analytics

You can refuse or delete cookies through your browser settings.

Other Data

We may also collect:

• Gender, age, birthdate
• ID/passport details
• Employment history, education, or qualification documents
• Financial/payment details (handled via third parties)
• Marital status or dependent information
• Any other data voluntarily submitted through forms or service usage

5. Use of Data

We use the data collected for purposes including:

• Service delivery and operation
• Communication about updates or changes
• Personalisation of your experience
• Customer support
• Marketing, with your consent
• Legal compliance
• Security and fraud prevention
• Business insights and analytics
• Fulfilment of contractual or legal obligations

6. Retention of Data

We retain Personal Data only as long as necessary to fulfill the purposes listed above, or to comply with legal obligations. Usage Data is retained for internal analysis and service improvement.

7. Transfer of Data

Your data may be transferred and stored in countries outside of your jurisdiction, including South Africa, where our servers and processors are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

8. Disclosure of Data

For Legal Reasons:

We may disclose Personal Data to law enforcement or regulatory authorities if required by law.

Business Transactions:

In the case of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity.

Other Disclosures:

• To our subsidiaries and affiliates (e.g., TrulyHealth, TrulyBlue)
• To trusted third-party service providers
• To enforce our terms and protect rights and property
• With your consent

9. Security of Data

We implement reasonable technical and organizational measures to secure your Personal Data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Service Providers

We may engage third parties to help deliver the Service, including:

• Hosting providers
• Payment processors
• Customer support tools
• Marketing platforms
• Analytics and development partners

They are contractually obligated to use your data only for service delivery purposes.

11. Analytics

We may use tools like Google Analytics or similar services to analyze user behavior and improve our website experience.

12. CI/CD Tools

To automate and improve development and deployment of our services, we may use third-party continuous integration and delivery (CI/CD) tools.

13. Behavioural Remarketing

We may partner with platforms like Google Ads or Facebook Ads to show you personalized advertising based on your interactions with our Service.

14. Payments

We use secure, third-party payment processors (e.g., PayFast, Stripe). Your payment information is processed according to PCI-DSS standards. We do not store your credit card information.

15. Links to Other Sites

Our Service may include links to external websites not operated by us. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing any information.

16. Children’s Privacy

Our Service is not intended for children under 18. We do not knowingly collect data from children. If you believe we have received such data, please contact us so we can delete it.

17. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date. You are encouraged to review it regularly.

18. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

TrulyGroup
126 Golf Avenue, Clubview, Centurion, 0157
Email: info@trulygroup.co.za
Web:  https://www.trulygroup.co.za